Today a configuration error in our ORBITguard Email Filter Service caused an outage for email filter service that lasted 192 minutes.
We saw email rejection up-to 35% across our filter servers. Because of the architecture of our backbone this outage didn’t affect the entire ORBITguard network and was localized to Asia geographies.
We are sorry for the disruption to our customers and to all the users who were unable to communicate while the outage was happening. We’ve already made changes to the configuration back-end to make sure that this cannot happen again.